Cancelling an online order
You can cancel an online artwork order within 14 days after the day you receive it. You do not need to give a reason. After telling us you are cancelling, you have a further 14 days to send the artwork back.
How to cancel and return an order
Email info@mizunaart.com with your order number. Please send the artwork back, well packed, to Lukas Roe trading as Mizuna Art, 6 South Road, Baldock, SG7 6BY, Hertfordshire, United Kingdom, within 14 days after telling us. Use a tracked service and keep proof of shipping.
Return shipping and refunds
For a change-of-mind cancellation, you pay the cost of shipping the artwork back to England. You may handle the artwork as you would in a gallery to check it. If it is handled beyond that, we may reduce the refund to reflect any loss in value. We refund the price you paid, using the original payment method, within 14 days of the artwork arriving back with us or of you sending proof that you shipped it, whichever happens first.
Gift exchanges
Gift purchases have a 30-day exchange window when the artwork is returned in its original condition and packaging. Contact us before returning a gift so we can arrange the exchange. You pay to send the original back; we pay to ship the replacement to you, with nothing to pay on arrival.
If an artwork arrives damaged or is faulty
Under our Arrival Promise, an artwork that arrives damaged will be replaced free of charge, and you do not need to return the damaged artwork. We ship the replacement at our cost, with nothing to pay on arrival. If an artwork is faulty, contact us and we will put it right with a repair, replacement or refund.
Your rights
This policy is in addition to any rights you have under the consumer protection laws of your state. Nothing on this page limits those rights.
Questions
For help with a cancellation, exchange or damage replacement, email info@mizunaart.com or call +44 7709 789402. Please include your order number if you have one.